Module 1- “Quality Improvement 101: How to get started” (narrated by Joshua Gossett, DNP, MBA, RN, FACHE)- duration 17:55
This is a brief introduction on how to begin a quality improvement project and is geared towards all levels of experience and interest. In this first module you will learn how to properly define the problem being addressed, how to properly select a team of individuals, how to map the process of interest and how to construct the aim of the project. A case of “clinic wait time” will be used as an example of how to apply these concepts.
Module 2- “Quality Improvement 102: Making and Sustaining Improvements” (narrated by Beth Williams, BSIE, MBA)- duration 28:49
In this follow up module, viewers will learn additional tools in order to make changes and sustain improvements. Specifically, you will learn how to create a driver diagram, conduct small tests of change called, PDSA’s (plan-do-study-act), analyze run charts and implement changes. The same case of “clinic wait time” will be used to illustrate these points.